• View and control another PC

• Control unattended PCs remotely

• Support customers and provide help remotely

• Diagnose and solve problems on another PC by modem or over a LAN

• Transfer text and data between PCs

• Run DOS, Windows and OS/2 on an unattended PC by modem or over a LAN

• Remote Help Desk assistance for applications, online education, and maintenance of application programs.

• Remote problem determination for trace and dump analysis, including file transfer of data.

• Remote control of unattended workstations (for example, LAN servers).

• Remote management of Personal System/2 (PS/2) workstations and accessibility to data and programs stored on a PS/2 (for example, in the home or in the office) i.Remote access to system consoles when they are implemented on PS/2s.

Here is a typical scenario of the DCAF Help Desk function:

• A target user is having difficulty understanding the company's new accounting program.

• The target user contacts the Help Desk person who, in turn, opens a session with that particular target workstation.

• With the target workstation accounting program on the screen, the controller (Help Desk person) switches to active state and types the correct keystrokes to run the accounting program.

• The target user observes this process and learns how to use the new accounting program.

• After demonstrating how to use the product, the controller switches to the monitoring state and returns control to the target user.